Return and Refund Policy

1. Returns Eligibility

• Timeframe: You have 5 calendar days from the date you received your item to request a return.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including pouches, boxes, or tags).

• Exclusions / Non-Returnable Items:

  • Custom or personalized jewelry pieces.

  • Clearance or final sale items.

  • Items showing signs of wear, damage, or alteration after delivery.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at sales@parisajewellers.com with your order number and reason for return.

2. If your return is approved, we will provide you with instructions on where to send the package.

3. Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or incorrect. Shipping costs are non-refundable.

3. Refunds

• Once we receive and inspect your item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or store credit, within a certain number of days (typically 5–10 business days).

4. Damaged or Defective Items

If you receive a defective or damaged piece of jewelry, please contact us within 48 hours of delivery with clear photos of the damage. We will review it immediately and arrange a replacement or full refund including shipping charges.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same item in a different size or variant, contact us at sales@parisajewellers.com.